Introduction
This Privacy Policy explains how Naturcare collects, uses, stores, and protects information when you visit our website, use our services, or communicate with our team. We believe that privacy is a matter of trust, and trust is the foundation of every relationship we build with our clients. The purpose of this policy is to describe our practices in plain, honest language so that you can make informed decisions about the information you choose to share with us. We encourage you to read this policy carefully and to contact us if any part of it is unclear. We update this policy from time to time, and the most recent version is always available on this page. By using our website or services, you agree to the practices described in this policy, unless a separate agreement with us says otherwise. Nothing in this policy limits any right you hold under applicable law, including the privacy laws of Canada, the country where our company is based.
Who We Are and the Developer Behind Our Services
The services described on this website are developed and operated by the developer Naturcare, acting on behalf of Yes Naturcare Inc. Naturcare is a computer systems design firm that plans, builds, and cares for the systems and tools described across our website and our service offerings. The company is located at 33 Prairie Gate, SPRUCE GROVE - T7X 0W8, Canada (CA). When this policy uses the words we, us, our, or the company, it means Yes Naturcare Inc. and the developer Naturcare, unless the surrounding text clearly requires a different reading. You can reach the team by email at serve@naturcare.hair or by phone at +14424723680. This policy applies to information gathered through our website, through direct communications with our staff, and through the systems we design, integrate, and maintain for our clients. Where a separate written agreement with a client governs the handling of specific information, that agreement applies alongside this policy, and this policy fills any gaps the agreement leaves open.
Scope of This Privacy Policy
This Privacy Policy covers information that identifies you or that can reasonably be linked to you, which we refer to throughout this document as personal information. The policy applies to all visitors of our website, all users of our contact forms and communication channels, and all clients who engage us for computer systems design, integration, data services, platform engineering, or managed care. It does not apply to the websites or services of third parties, even when a link to such a service appears on our site, because those parties operate under their own privacy practices. It also does not apply to information that our clients store within their own systems, unless we collect that information directly in our role as a service provider. This policy is intended to be broad enough to cover our entire operation while remaining simple enough for a busy business owner to read in a few minutes. We keep the scope deliberately wide because we want you to know exactly what to expect whenever you interact with Naturcare in any capacity.
Information We Collect
We collect only the information we genuinely need to do our work, and we collect no more than that. The categories of personal information we may collect include contact details such as your name, email address, phone number, and company name when you write to us through our contact form or by other means. We may also collect professional information such as your role, your industry, and the details of your current systems when those details are necessary to plan a project or answer your questions. When you use our managed care or platform services, we may process technical information such as system logs, configuration data, and access records that are needed to operate and protect the systems under our care. We do not collect payment card details directly; payment processing is handled by trusted payment providers under their own privacy policies. We do not buy personal data from brokers, and we do not sell personal information to anyone under any circumstances.
How We Collect Information
We collect personal information in several ways, and in every case we are transparent about the fact that collection is taking place. First, you provide information directly when you fill out our contact form, send us an email, call our office, or meet with our team. Second, we collect information automatically through standard technologies such as cookies and server logs when you visit our website, as described in the section of this policy dedicated to cookies. Third, we may collect information when you interact with our support desk, sign up for our services, or participate in a project with us. Fourth, when we operate systems for clients, we may receive technical information from those systems as part of normal operation, monitoring, and security. In all cases, we make reasonable efforts to ensure that the information we collect is accurate, complete, and collected with your knowledge or with a lawful basis for processing. If you choose not to provide certain information, we may be unable to offer you some services, but you will always know what we are asking for and why.
How We Use Your Information
We use the information we collect for a limited set of purposes that are necessary to our work. These purposes include responding to your inquiries, preparing proposals, planning and delivering projects, providing support, improving our website and services, and meeting our legal and professional obligations. We may use your contact details to send you information about our services that is directly relevant to an active project or an inquiry you have made, and we will not add you to marketing lists without your permission. We use technical information to monitor the health of systems under our care, to detect and respond to security threats, and to improve the reliability of our platform. We may also use aggregated and de-identified information for internal analysis, research, and reporting, provided that this information can no longer identify any individual person. We do not use your personal information for purposes that are incompatible with the purposes described in this policy, and we will not repurpose your information without telling you first.
Lawful Bases for Processing
We process personal information only where we have a lawful basis to do so. Depending on the context, our lawful bases include the performance of a contract, your consent, our legitimate interests, compliance with a legal obligation, and the protection of vital interests. When we process information to deliver a project or provide managed care, the basis is usually the contract we hold with you. When we process information to answer a question you have asked, the basis is often the consent you give when you reach out to us, or our legitimate interest in serving our clients well. When we process technical logs to protect systems from attack, the basis is our legitimate interest in security and the security of our clients. When the law requires us to keep or share records, the basis is a legal obligation. You may withdraw your consent at any time where consent is the basis for processing, and you may object to processing based on legitimate interests. In every case, we document the basis for processing so that our practices remain accountable and reviewable.
International Data Transfers
Naturcare is based in Canada, and much of the information we process is stored and handled in Canada. However, some of the service providers we rely on operate servers or support teams in other countries, which means that personal information may at times be transferred outside of your home country. When such a transfer takes place, we take steps to ensure that your information continues to receive a level of protection that is comparable to the protection it would receive at home. These steps may include standard contractual clauses, binding corporate rules, adequacy decisions, or other lawful transfer mechanisms, depending on the provider and the destination. We review our transfer practices regularly and we will not use a provider that cannot give us reasonable assurance about its data protection practices. If you have questions about the specific safeguards that apply to a transfer of your information, please contact us using the details in the contact section of this policy, and we will provide you with the information we can reasonably share.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it. Contact inquiries are generally retained for a reasonable period after they are answered, so that we can follow up on your request and keep a useful record of our correspondence. Project records are retained in accordance with our agreements with clients and with professional standards that govern the work we do. Technical logs are retained for the period needed to operate and secure our systems, after which they are deleted or made anonymous. When information is no longer needed, we delete it or de-identify it so that it can no longer be linked to you. We review our retention schedules on a regular basis to make sure they are still appropriate and that we are not holding information longer than we should. If you would like to know more about how long we keep a particular category of information, or if you would like us to delete information about you, please contact us using the details provided below.
Data Security Measures
Protecting your information is central to our work as a computer systems design firm. We apply technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Our safeguards include encrypted connections, access controls that limit who can see what, monitored infrastructure, tested backups, and staff training on privacy and security matters. We conduct regular reviews of our security practices and update them as the threats we face evolve. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work hard to keep the risk low and to respond promptly if a problem is found. If we become aware of a breach that affects your personal information, we will notify you and any relevant authorities as required by law, and we will take steps to limit the harm. Our approach to security is the same approach we recommend to our clients: plan carefully, stay alert, and keep improving.
Your Privacy Rights
Depending on where you live, you may have a range of rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to correct information that is inaccurate, the right to delete information in certain circumstances, the right to restrict or object to certain processing, and the right to receive a copy of your information in a portable form. You may also have the right to withdraw any consent you have given, and the right to lodge a complaint with a supervisory authority. If you wish to exercise any of these rights, please contact us using the details in the contact section of this policy. We will respond to your request within the time limits set by applicable law, and we will never penalize you for exercising your rights. In some cases, we may ask you to verify your identity before acting on your request, so that we can be sure we are not disclosing your information to someone else. We keep records of requests we receive so that we can demonstrate compliance with our obligations.
Privacy for Children
Our website and services are intended for businesses and for adults who manage business operations. We do not knowingly collect personal information from children, and we do not design our website to appeal to children. If we become aware that we have collected personal information from a child without the consent of a parent or guardian, we will delete that information promptly and take steps to prevent a similar situation in the future. Parents and guardians who believe their child may have provided information to us are encouraged to contact us at serve@naturcare.hair, and we will act quickly to investigate and remove any such information. We encourage families to talk together about safe use of the internet, and we support the efforts of parents and guardians to guide their children online. Our commitment to the protection of young people is part of our broader commitment to treating all personal information with care and respect. We will not use the information of any minor for marketing purposes under any circumstances.
Third Party Links and Services
Our website may contain links to websites and services operated by third parties, and our services may integrate with third party tools at the request of our clients. These third parties are independent of Naturcare, and their privacy practices are their own responsibility. When you leave our website or use an integrated third party service, you should review the privacy policy of that party to understand how it handles your information. We provide links to third parties for your convenience, and a link does not mean that we endorse or control the practices of that party. We also use a small number of trusted third party providers to run parts of our own operation, such as hosting and email delivery, and we require those providers to meet the standards described in this policy. We review our third party relationships on a regular basis to confirm that they remain appropriate. If you have concerns about a third party you reached from our website, we are glad to help you understand the situation, but we cannot control the actions of independent organizations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, changes in the law, or changes in the services we offer. When we make a material change, we will revise the effective date at the top of this page and we will take reasonable steps to notify you, which may include posting a notice on our website or sending an email to our clients. We encourage you to review this policy periodically so that you remain informed about how we handle your information. Changes to this policy take effect on the date they are posted, unless we state otherwise. If we make a change that requires your consent under applicable law, we will obtain that consent before the change takes effect. Continued use of our website or services after a change to this policy means that you accept the updated policy, unless a separate agreement with us says otherwise. If you have questions about a change we have made, we invite you to contact us, and we will be happy to explain the reasons behind the update.
How to Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or to the handling of your personal information, we welcome your message. You can reach the developer Naturcare and the company Yes Naturcare Inc. by email at serve@naturcare.hair or by phone at +14424723680. Our mailing address is 33 Prairie Gate, SPRUCE GROVE - T7X 0W8, Canada (CA). We will acknowledge your message promptly and do our best to provide a full response within a reasonable time. If you believe that your privacy rights have not been respected, we ask that you give us the opportunity to resolve the matter first; most concerns are settled quickly with an open conversation. You also have the right to raise a concern with a relevant supervisory authority in your jurisdiction. We value the trust you place in us, and we treat every privacy question as seriously as we treat the systems we build. Please do not hesitate to reach out, because your comfort with our practices matters to us.
Effective Date
This Privacy Policy is effective as of August 26, 2026. This version of the policy replaces all earlier versions, and it applies to all information we hold at the time it takes effect, unless a separate agreement with a specific client provides otherwise. We maintain records of earlier versions of this policy for transparency and for the benefit of anyone who wishes to understand how our practices have developed. If you have engaged us under a written agreement, the terms of that agreement continue to apply alongside this policy. We last reviewed this policy on the effective date shown at the top of this page, and we will review it again whenever we make a material change to our practices. Thank you for taking the time to understand how Naturcare protects your information. We are proud of the care we put into privacy, and we look forward to earning your trust through our work.